Terms & Conditions

Payment Policy

A deposit of 25% of the total is required to secure your reservation. The balance is due on check-out.

Cancellation Policy

Cancellation within 30 days of arrival date: 25% forfeit of the total booking price.
Cancellation within 7 days of arrival date: 100% forfeit of the total booking price.
Apologies, but because of our intimate size, cancellations can affect us greatly. This won't apply however, if we are able to re-book. We will always try to do this where possible.

Child Policy

Children are welcome.
Children above the age of 12 are charged full rate.


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Telephone: +64 (0)3 3193034

Mobile: +64 (0)220115233

5 Hapuku Road,


New Zealand

© The Factory, Kaikoura