Terms & Conditions

Payment Policy

A deposit of 25% of the total is required to secure your reservation. The balance is due on check-out.

Cancellation Policy

Cancellation within 30 days of arrival date: 25% forfeit of the total booking price.
Cancellation within 7 days of arrival date: 100% forfeit of the total booking price.
Apologies, but because of our intimate size, cancellations can affect us greatly. This won't apply however, if we are able to re-book. We will always try to do this where possible.

Child Policy

Children are welcome.
Children above the age of 12 are charged full rate.


Follow Us

facebook twitter email

Like Us

qualmark5star Tripadvisor

Contact Us

Telephone: +64 (0)3 3193034

Mobile: +64 (0)274 053721

5 Hapuku Road,


New Zealand

© The Factory, Kaikoura