Terms & Conditions

Payment Policy

A deposit of 25% of the total is required to secure your reservation. The balance is due on check-out.

Cancellation Policy

Cancellation within 30 days of arrival date: 25% forfeit of the total booking price.
Cancellation within 7 days of arrival date: 100% forfeit of the total booking price.
Apologies, but because of our intimate size, cancellations can affect us greatly. This won't apply however, if we are able to re-book. We will always try to do this where possible.

Child Policy

Children are welcome.
Children above the age of 12 are charged full rate.


There are many excellent restaurants all within 10 minutes drive of The Factory but if you would rather stay in we can offer you a choice of a cold Mediterranean platter or a barbecue and salad platter for $40 a head. Please let us know in advance if you prefer this option. We can cater for vegetarians or any other special dietary requirements.

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Telephone: +64 (0)3 3193034

Mobile: +64 (0)220115233

5 Hapuku Road,


New Zealand

© The Factory, Kaikoura